I have many websites, can you handle maintenance for all of them?
Yes we can. And if you have more than 3 websites for us to maintain, we will also offer you a discount on the services you choose, so contact us before you enlist with a Plan.
How are payments taken?
We accept all credit and debit cards as well as Paypal. The subscription plan is for each month recurring, which will be taken automatically on the same date each month from the date on which you signed up. So for example, if you signed up on the 1st of the month, the next amount will be due on the 1st of the next month.
Can I cancel at anytime?
Yes, you can cancel at anytime. Just send an email to: firstname.lastname@example.org, and we’ll help you do that.
Do you store backups?
Yes. Firstly your back-up is stored on your local server, which is then transported to Amazon’s Secure Cloud Storage, the most trusted data storage platform in the world. Each back-up lasts for 30 days.
If my website goes down, can you restore it?
As we store your website back-ups on Amazon’s Secure Cloud Storage, we will restore your website from the most recent back-up, at no extra cost.
Is website Firewall Protection an additional cost to security monitoring?
Yes. The Firewall Protection is one which offers the utmost security for your website 24/7, and is payable as a subsequent addition to our basic Security Monitoring Plan.
Are all WordPress repairs and compatibility fixes included?
Unfortunately, not all WordPress repairs take 20 minutes or less to complete. What is included are any 5 fixes which last no more than 20 minute increments each, per month. So for example, after an update there may be some incompatibility issues with a plugin. This normally should take no more than 20 minutes to fix.
Is the Website Health Check Free?
Our Website Health Check is provided for free for customers if you sign up to any one of the services we offer. It is a one-off check, and inspects for broken links, site and typo errors, as well as how easily you are found online, and what you may need to do to improve your site security and increase speed.
We also provide a paid version which checks your website daily or weekly. This is especially good for websites which have constantly changing content.